ServiceNow Developer / Senior Developer

OUR CLIENT, ServiceNow Developer focuses on designing, developing, and implementing solutions within the ServiceNow platform, including ITSM processes, ITAM modules, and integrations with external systems . They work under the guidance of technical leads, scoping requirements, configuring tools, and delivering solutions while adhering to best practices.

Key Responsibilities:

• Design and Development: Develop ServiceNow modules, workflows, and integrations based on client needs, using JavaScript and server-side Java.
• Implementation: Implement ITIL processes, ITAM modules, and Service Catalog workflows within the ServiceNow platform.
• Technical Expertise: Provide 2nd/3rd level ServiceNow support, resolving incidents, enhancements, and defects.
• Documentation: Produce and maintain detailed system documentation, including design specifications and testing procedures.
• Client Communication: Follow up on client needs, provide timely status reports, and collaborate with the project team.
• Problem-solving: Identify risks, troubleshoot issues, and contribute to the overall quality of the delivered solutions.

Required Skills:

• ServiceNow Expertise: Strong understanding of ServiceNow platform, best practices, and ITIL processes.
• Technical Proficiency: Proficiency in scripting languages like JavaScript, and potentially Java, as well as web services.
• Analytical Skills: Ability to analyze requirements, design solutions, and troubleshoot technical issues.
• Communication Skills: Strong communication skills to effectively collaborate with the project team, clients, and stakeholders.
• Problem-solving: Ability to identify and resolve issues, contributing to the successful delivery of projects.

Additional Notes:

• The job description may vary slightly depending on the specific role and project within OUR CLIENT.
• OUR CLIENT is a leading professional services company that works with various clients to modernize their technology and business processes.
• ServiceNow is a popular platform used by many organizations for IT service management, IT operations management, and other related functions.

In essence, the ServiceNow Developer role at OUR CLIENT is about translating business needs into technical solutions within the ServiceNow platform, ensuring the delivery of high-quality solutions while adhering to best practices and industry standards.