Senior Manager, Sales Development

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary: What do you need to know about the role: The role will lead sales development in Southeast Asia and a key driver of merchant success, responsible for managing relationships, overseeing account strategy and identifying opportunities for portfolio growth within the SMB segment. As a trusted advisor, this role will help merchants solve frictional events and drive cross selling and upselling of PayPal products across the managed portfolio. Through analytics and trigger-based targeting – the team is required to solve problems quickly and drive customer success. The incumbent is also expected to work closely with the SMB strategy team to ensure that voices of merchants for the portfolio are well represented and continue to drive portfolio insights and ongoing support while advocating for merchant needs and aligning them with PayPal's strategic goals. This role will manage a team of sales development analyst to deliver revenue and margin targets for a set of merchants in their market.

Job Description:

Your way to impact

As head of sales development Southeast Asia team, you will recruit, coach and maintain a high-performance sales force who operate across multiple SEA Markets. This role will report into the Senior Director of High Value SMB and Inside Sales, APAC. The incumbent will need to have a good understanding of the needs of small and medium businesses and challenges they face when growing with PayPal. This role and team will collaborate and work effectively with cross-functional teams to support growth objectives and provide world class support to our most valuable SMB customers.

In your day-to-day, you will

• Accountable for the financial performance of the managed portfolio

• Managing 3 key workstream within SMB portfolio i.e. Account Management, Churn Save Triggers and Migration Activities

• Identify risks and opportunities based on customer feedback

• Lead, coach and manage a team across various SMB health metric

• Uphold the PayPal Leadership principles within their team to: ‘Win Together,’ ‘Work customer back,’ and ‘Put People First.’

• Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.

• Partner with key cross functional stakeholders to unblock barriers for SMBs (E.g. Risk, Compliance, core SMB teams, analytics and sales)

• Develop a holistic plan on upskilling the team with sales and customer success training

• Manage capacity planning and allocation of resource to key workstreams on a weekly basis

• Work with internal stakeholders to review and enhance existing sales process to help sales representatives shorten the sales cycle.

• As a leader of the Sales Development team, you will be required to coach team and drive team towards excellence in account management.

• Prepare and provide business reviews to senior leadership team

What do you need to bring

• A Degree with 12+ years of relevant work experience in the Payment industry

• Full proficiency in both English and Mandarin to support mandarin speaking merchants.

• Relevant experience in account management, client success, or sales, within the payments industry with a focus on driving merchant growth and retention.

• Proven people management experience leading a team, delivering results and developing future leaders.

• Leading account management team experience would be a plus

• Ability to develop account management strategy and identify key prospects for pipeline building

• Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.

• Pipeline management expertise, and experience with Salesforce

• Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.

• Demonstrated ability to simplify complex topics while not losing sight of details

• Strong executor and ability to inspire a team

• Strong quantitative analytical skills, able to manage through data and insights to build compelling and innovative strategies

• Very strong customer focus, naturally including customer perspective in plans, decisions and actions

• Experience leading complex strategic and operational initiatives, working through technical, operational, legal/policy and business issues

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.