CCTV Monitoring Officer #Airport

Core Responsibilities:

• Monitor and update real-time ground situations at all key touchpoints in all terminals from TMC via CCTV, in accordance with SOPs.Process all Porter Service request(s) and ensure respective Operations Supervisor fulfills service.

• Coordinate and support overall, trolley, taxi and porter operations.

• Act as coordinator between Duty Manager and Duty Terminal Manager/TMC Operations Cells during extraordinary operations matters that may arise. Assist the Terminal Manager/Duty Manager with incident/accident investigation by extracting the CCTV footages.

• Provide ad hoc administrative support to Duty Ops Manager when required.

• Alert the respective duty Supervisor on key event of the day.

• Perform any other duties assigned by management.
  

Trolley Operations

• Monitor the supply and demand of trolleys using the associated systems.

• Perform routine checks as stipulated in the SOP.

• Activate Operations Supervisor for replenishment of trolleys and/or clearing of unused trolleys when required.

• Provide regular updates to CAG using relevant platforms on real-time trolleys levels at designated locations.

• Receive direct information and report any incidents related to trolley operations to the Operations Supervisor for prompt response and assistance.
  

Taxi Operations

• Monitor the supply and demand of taxis using the associated systems.

• Activate taxi supply when necessary, including phone calls to taxi operators and urgent calls.

• Ensure all terminal workstations and TMS area functioning including verifing and updating the accuracy of information in the taxi systems.

• Observe and report the status of passenger queue ensuring appropriate actions are taken to accommodate passengers in queue.

• Plan for taxi supplies and take appropriate action in the administration of taxi coordination.

• Generate service utilization reports

• Cover Operations Supervisor’s duties as assigned.

• Cover Duty Manager’s duties in their absence for coordination.

• Undertake ad hoc quality/operations improvement projects/tasks as assigned

• Diploma in Science/Engineering/ Supply Chain or equivalent.

• Minimum 2 years of supervisory experience in quality/operations functions.

• Possess good interpersonal, communication and organizational skills.

• Confident in managing and influencing stakeholders in TMC.

• Adaptable to change and a good team player.

• Microsoft Proficient

• Able to work on shift duty.

• Able to obtain an Airport Pass (Airside)

• 12 hours shift, Work 4 days off 3 days.