Assistant Restaurant Manager (Café/Restaurant) - Artyzen Hotel Singapore

Job Highlights

• Dynamic working environment
• Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities:

• Assist the Restaurant Manager in the hiring, training, scheduling, and supervising of restaurant staff.
• Ensure all employees adhere to company policies and procedures, including health and safety regulations.
• Assist in the development and implementation of restaurant policies and procedures, including training programs and standard operating procedures.
• Ensure that all guests receive exceptional customer service and their needs are met in a timely and professional manner.
• Oversee the dining room and bar areas to ensure that they are clean, organized, and well-stocked.
• Monitor food and beverage quality and presentation to ensure that they meet or exceed the restaurant’s standards.
• Work with the Restaurant Manager to develop and execute marketing and promotional programs to drive business and increase revenue.
• Ensure that the restaurant operates within the budget, maximizing revenue and minimizing expenses.
• Maintain accurate records of inventory, orders, and sales, and provide regular reports to the Restaurant Manager.
• Work closely together with Stewarding and Kitchen to ensure smooth and efficient service to create memorable guest experiences.
• Complete understanding and technical skills and knowledge in all aspect of food handling and beverage storage & making.
• Ensure each F&B outlet reflects a contemporized reinvention of the proposed cuisine and concept through its crafts (cooking methods, presentations, service sequences etc.)
• Address customer complaints and resolve issues in a timely and satisfactory manner.
• Review the analysis of all F&B orientated feedback websites and evaluates guest satisfaction levels and advises the Restaurant Manager possible actions to be taken to improve guest satisfaction.
• Establish good rapport with guests, be it local visitors or in-house guests and maintain good customer relationship.
• Be a hands-on Assistant Manager and be present in the operations, especially during busy periods.
• Conduct daily pre-shift briefings to team on (group) reservations, special guests, room occupancy, arrivals & departures, function / events of the day and special attention that is needed.
• To keep the restaurant functioning smoothly by ensuring that team members operate with peak efficiency through coordination, communication, leadership, and cooperation.
• Other ad-hoc assignments and projects as needed.

Qualifications:

• Minimum 2 years of experience in a supervisory role in the restaurant industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Knowledge of food and beverage service, including wine and cocktail service.
• Ability to work well under pressure and in a fast-paced environment.
• Strong leadership skills, with the ability to motivate and train staff.
• Experience with scheduling and labor cost management.
• Proficient in computer skills, including MS Office and restaurant POS systems
• Good command of written and spoken English.
• Passionate and enthusiastic with a positive ‘can-do’ attitude.