Guest Experience Ambassador
DEFENCE COLLECTIVE SINGAPORE LTD.
Date: 2 days ago
Area: Singapore, Singapore
Salary:
SGD 1,900
-
SGD 2,500
per month
Contract type: Full time

THIS IS A 2-YEARS RENEWABLE / CONVERTIBLE CONTRACT ROLE.
At the Singapore Discovery Centre (SDC), a member of Defence Collective Singapore Limited (DCS), we are dedicated to providing an immersive and engaging experience for all our visitors. As a Guest Experience Ambassador, you will play a crucial role in ensuring that every guest leaves with unforgettable memories and a deeper understanding of our narrative. This position will report directly to the Executive for Guest Experience.
Responsibilities:
- Represent DCS by creating exceptional experiences for our guests.
- Build rapport with visitors, managing their needs and expectations throughout their visit.
- Engage guests by delivering informative narrations and explanations on our exhibits, attractions, and activities.
- Perform operational duties across various stations including ticketing, memberships, retail, exhibitions, attractions (e.g. Laser Tag, Escape Room, and Crossfire Blaster), iWERKS theatre, and mascot appearances.
- Prepare and facilitate fun indoor and outdoor activities for guests.
- Provide the first level of service recovery when necessary.
- Handle monetary transactions and ensure accurate daily collections.
- Respond to telephone and email inquiries promptly and professionally.
- Conduct routine checks and basic corrective measures to maintain the serviceability of exhibits, facilities, and equipment.
- Opportunities for tour guiding are available, with training provided.
- Conduct engaging and informative guided tours for permanent galleries and all special, thematic, and travelling exhibitions.
- Ensure proper handling of daily monetary transactions and compliance with financial procedures. Always prioritise guest safety.
- Attend to guest safety, including responding to emergencies and administering first aid when necessary.
- Respond promptly and professionally to guest enquiries and feedback, including service recovery when needed.
- Manage correspondence via the SDC’s official enquiry channels, ensuring timely and accurate responses.
- Collect and relay visitor feedback, contributing to service improvement initiatives and operational refinements
Requirements:
- ITE or Diploma in Tourism, fresh graduate can apply;
- Extremely hands on environments, needs to be proactive as well as pragmatic in decision making;
- Customer-centric mindset with a passion for delivering exceptional service;
- Enthusiastic about learning and performing a variety of tasks;
- Patient and tactful when handling challenging situations;
- Enjoy interacting with people from diverse backgrounds;
- Comfortable speaking to audiences of varying sizes;
- Excellent time-management skills with some decision-making ability;
- Can-do attitude, strategic thinking, with a passion for new products and solutions;
- Strong numerical and analytical skills and attention to details;
- Excellent organisational and time management skills;
- Good written, verbal communication and presentation skills;
- Able to perform shift work/weekends when required
Why Join Us:
- Be a part of a meaningful mission to educate and inspire through the Singapore’s stories and exhibits.
- Enjoy a dynamic, inclusive work environment with opportunities to lead and grow.
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