Air Export Customer Service Officer

Job Info:

• Working Days: Monday - Saturday (5.5 days/week)
• Working Hours: 9am - 6pm (weekdays), 9am - 1pm (Saturday)
• Location: East
• Salary: Basic up to $3,000 + AWS + VB

Job Description:

• Coordinate ad hoc and consolidated bookings with customers and arrange space bookings with airlines.
• Obtain rate quotations from airlines and provide them to the sales team for customer quotes.
• Monitor consolidations for various destinations, ensuring space availability and rate accuracy.
• Share confirmed flight schedules with customers.
• Arrange special cargo services for customers, such as fumigation, dangerous goods (DG) declarations, packing, and wooden crate preparation.
• Verify shipment uplift after lodgment at the terminal.
• Send permits and Air Waybills (AWB) to customers after flight departure.
• Initiate amendments with airlines and destination agents as needed.
• Generate monitoring reports for select customers to track rates and load factors.
• Provide shipping solutions based on customer needs (training and support from supervisors will be provided).
• Coordinate with the sales and accounts teams on quotation and billing matters.
• Arrange ad hoc co-load bookings from other freight forwarders.
Address any export cargo issues with destination agents

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015