Air Export Customer Service Officer
RK RECRUITMENT PTE. LTD.

Job Info:
- Working Days: Monday - Saturday (5.5 days/week)
- Working Hours: 9am - 6pm (weekdays), 9am - 1pm (Saturday)
- Location: East
- Salary: Basic up to $3,000 + AWS + VB
Job Description:
- Coordinate ad hoc and consolidated bookings with customers and arrange space bookings with airlines.
- Obtain rate quotations from airlines and provide them to the sales team for customer quotes.
- Monitor consolidations for various destinations, ensuring space availability and rate accuracy.
- Share confirmed flight schedules with customers.
- Arrange special cargo services for customers, such as fumigation, dangerous goods (DG) declarations, packing, and wooden crate preparation.
- Verify shipment uplift after lodgment at the terminal.
- Send permits and Air Waybills (AWB) to customers after flight departure.
- Initiate amendments with airlines and destination agents as needed.
- Generate monitoring reports for select customers to track rates and load factors.
- Provide shipping solutions based on customer needs (training and support from supervisors will be provided).
- Coordinate with the sales and accounts teams on quotation and billing matters.
- Arrange ad hoc co-load bookings from other freight forwarders. Address any export cargo issues with destination agents
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You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015
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