Air Export Customer Service Officer

RK RECRUITMENT PTE. LTD.


Date: 2 days ago
Area: Singapore, Singapore
Salary: SGD 2,800 - SGD 3,000 per month
Contract type: Full time

Job Info:

  • Working Days: Monday - Saturday (5.5 days/week)
  • Working Hours: 9am - 6pm (weekdays), 9am - 1pm (Saturday)
  • Location: East
  • Salary: Basic up to $3,000 + AWS + VB

Job Description:

  • Coordinate ad hoc and consolidated bookings with customers and arrange space bookings with airlines.
  • Obtain rate quotations from airlines and provide them to the sales team for customer quotes.
  • Monitor consolidations for various destinations, ensuring space availability and rate accuracy.
  • Share confirmed flight schedules with customers.
  • Arrange special cargo services for customers, such as fumigation, dangerous goods (DG) declarations, packing, and wooden crate preparation.
  • Verify shipment uplift after lodgment at the terminal.
  • Send permits and Air Waybills (AWB) to customers after flight departure.
  • Initiate amendments with airlines and destination agents as needed.
  • Generate monitoring reports for select customers to track rates and load factors.
  • Provide shipping solutions based on customer needs (training and support from supervisors will be provided).
  • Coordinate with the sales and accounts teams on quotation and billing matters.
  • Arrange ad hoc co-load bookings from other freight forwarders.
  • Address any export cargo issues with destination agents


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You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015

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