Customer Service Officer

We are looking for Customer Service Officers to work together with us in a great & positive working environment at our tuition centre at Hougang Central & Kovan City .

### Your responsibilities as a Customer Service Officer: ###

• Work closely in an administration team and be responsible for the daily operations of the tuition centre

• Create a wonderful customer experience as you understand that making a customer happy is crucially important to the company's success

• Learn face-to-face communication skills as part of good customer service

• Engage interest in potential customers and provide them with clear explanations on the offered programs

• Identify customers’ needs and develop strategies to maintain a high level of customer satisfaction

• Online systems usage & maintenance

• Handling text messages, emails and calls with various stakeholders, including parents, students, teachers, colleagues and suppliers.

• Calling customers to inform about promotions and new updates.

• Basic daily housekeeping works.

• Any other administrative, operational and customer outreach works as required.
  

### Requirements: ###

• Minimum 'O' Level. 'A' Level preferred.

• Permanent role. Able to commit at least 1 year.

• Flexible timing

• Willing for inter-centre travel (to Kovan) & deployment

• Strong interpersonal and communication skills

• Positive work attitude, self-driven, independent, team player with strong service mindset

• Responsibility is a MUST in this job – you need to be accountable, responsible and see through the job areas and tasks that you’re given.

- MUST have INITIATIVE & be PROACTIVE. Passive & calculative attitude need not apply.

### Benefits: ###

• Long service and performance bonus will be rewarded.
  

### Working Hours & Location: ###

• Hougang Central & Kovan City

• - > Monday to Friday: 2:30pm to 9.30pm

• - > Saturday or Sunday: 8.30am to 6.30pm
  

### Good Things of the Job: Here’s What’s in It For You: ###

• A Happy, Positive & Cheerful environment

• Being able to deal directly with kids, who are the most innocent & bubbly humans in society (who're not looking to deal you any harm when you're not looking!)

• Seated most, if not ALL the time (who likes standing?)

• FULLY air-conditioned environment that is CLEAN and NOT dusty and NOT hot

• Endless learning opportunities – having a wide scale of operations, we are able to satisfy your ambitions & learning needs

· Engaging job so do not expect to be bored with nothing to do or to do your own personal things.

If this sounds like the beginning of a great new challenge for you..

Click on the "Apply Now" button right below, send us your resume & details so at least we know who you are.

We look forward to hearing from you!