Account Manager

About Us:
We are a fast-growing indoor farm specializing in high-quality edible flowers and specialty greens, supplying top-tier restaurants and hotels. As we expand, we are looking for a proactive, relationship-focused and results oriented Account Manager to strengthen and grow our client relationships.

Key Responsibilities:

The Account Manager will be responsible for increasing B2B sales revenue by developing and expanding both existing and new customers’ accounts:

• Meet or exceed sales targets by driving account performance and identifying growth opportunities within your portfolio
• Manage and grow a portfolio of B2B accounts, with full ownership of client satisfaction and revenue performance
• Drive increased sales turnover through proactive relationship management, upselling and strategic account planning
• Develop and grow customer portfolio by identifying new opportunities through referrals, inbound interest and organic outreach
• Monitor sales pattern and customer needs to recommend product expansions, seasonal offerings and optimised ordering frequency
• Collaborate with operations and production teams to ensure order accuracy, timely delivery and exceptional product quality
• Maintain detailed records of account activities, opportunities and performance using CRM tools
• Represent the brand at client tastings, industry events or special activations to deepen relationships and identify new leads
• Regularly report on account metrics, growth targets and client feedback to inform sales strategy and forecasting

Requirements:

• Minimum 1 year of experience in account management, client services or sales-related role, preferably in F&B or hospitality industry
• Demonstrated ability to meet or exceed sales goals and manage account growth
• Strong organisational and time management skills, with ability to juggle multiple priorities and deadlines
• Strong verbal and written communication skills; able to build rapport and credibility with range of stakeholders (Eg., chefs / purchasers / internal teams)
• Comfortable working in a dynamic and fast paced environment with evolving priorities
• Proficiency with CRM platforms and productivity tools
• Analytical mindset with the ability to interpret customer data and sales reports to inform decisions
• Valid driver’s license and access to personal vehicle (Mileage and approved business use will be reimbursed)

Working Hours:

• 5 days per week
• Monday – Friday, 9 – 6pm