Customer Service Officer - Entry Level [PPS-001-01]

Working hours: 10am to 6pm (Monday to Friday)

Working location: Harbourfront Centre

Key Responsibilities:

• Answer customer inquiries via phone, email, or chat
• Provide timely support and accurate information
• Log and resolve customer issues professionally
• Process transactions, bookings, or service requests
• Follow up with customers to ensure resolution satisfaction
• Escalate complex issues to relevant departments
• Maintain CRM records and update customer logs
• Support service recovery and build positive customer relationships
• Collect feedback to improve customer experience
• Work with teams to enhance customer service processes

Requirements:

• Minimum Diploma and above
• Cheerful, patient, and customer-oriented
• Strong communication and problem-solving skills
• Comfortable handling calls or live chat systems
• Able to work in a fast-paced service environment

EA Reg. Number: R21100629

EA License Number: 22C1278