Sales & Operations Executive

Are you a proactive, people-oriented professional with a passion for sports, education, and delivering excellent customer experiences? Swimwerks is seeking a Sales & Operations Executive to manage student enrolments, coordinate swim class operations, and ensure smooth, high-quality service for our students and their families.

Key Responsibilities

Sales & Customer Registration

• Respond to enquiries via phone, email, and WhatsApp from prospective students and parents.
• Provide detailed information about swim programmes, pricing, schedules, and instructors.
• Follow up with leads and convert them into confirmed enrolments.
• Process registration forms and maintain accurate student records.
• Coordinate with the accounts department to issue invoices, receipts, and relevant documents.
• Upsell additional programmes, packages, or merchandise where applicable.

Operations & Class Management

• Coordinate class schedules, venues, and instructors to ensure operational efficiency.
• Track student attendance and manage parent feedback and special requests.
• Liaise with instructors on class updates, student progress, and any issues.
• Ensure class efficiency and optimize resource use.

Customer Service & Communication

• Act as the primary point of contact for students and parents for all class-related matters.
• Address and resolve feedback or concerns promptly and professionally.
• Send timely updates and reminders about schedules, changes, and upcoming events.

Administrative Duties

• Maintain organized records of enrolments, schedules, payments, and customer information.
• Prepare reports on enrolment trends, class performance, and customer satisfaction.

Requirements

• Diploma or equivalent qualification in Business Administration, Sports Management, or a related field.
• 1–2 years of experience in sales or operations; experience in education or sports is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Able to work 5.5 days per week, including one weekend day.