ECommerce and CRM Executive/Assistant

Ecommerce

• Manage the e-shop and the following E-commerce platform: Shopee, Lazada & Qoo10.
• Drive overall online sales via listing of products, design of communication messages & planning for online activities for selected items for online sales.
• Integrate social platforms (Facebook, Instagram) with e-shop/e-commerce to generate awareness & exposure for online listed products & activation.
• Generate analytics to report online sales & performance on a weekly basis based on predetermined metrics.
• Work closely with merchandising team to select products & finalize activation for both e-shop & e-commerce platforms.
• Generate contents to substantiate online offerings and establish Company’s online presence.
• Oversee e-commerce operational process from product listing for sales through to design / activation online & ultimately fulfilment.

Membership

• Responsible for the acquisition, applications, renewals and retention of members and timely accurate reporting to Head of Division.
• Plan, co-ordinate and organize members’ events, professional development programs and members’ benefits.
• Source for vendors and partners to work in partnership.
• Responsible for members’ communications and social media engagement.

Customer Service

• Plan, implement and evaluate appropriate policies and procedures to improve first contact resolution, turn around speed and accuracy of customer service processes
• Identify and develop key performance standards and metrics to drive productive SOP and work to ensure their achievement.
• Act as the main point of contact for customer relationship management, follow up on inquiries in a timely and professional manner
• Facilitate all businesses matching with buyers

Job summary Ecommerce Manage the e-shop and the following E-commerce platform: Shopee, Lazada & Qoo10. Drive overall online sales via listing of products...