Customer Service Officer

Location: Orchard, United House

Working Days: 5-day work week

Package: Basic salary + allowances + incentives

Benefits: Medical + Dental + Insurance + Flexi benefits (to be discussed)

More Perks: Staff discounts across various brands in ELC

Key Responsibilities:

• Customer Interaction: Serve as the first point of contact (phone, email, chat, digital, in-person). Provide accurate product/policy info and handle inquiries/complaints professionally. Escalate complex issues to management.
• Order & Service Management: Process refunds, exchanges, and orders efficiently. Track service requests for timely resolution. Coordinate with logistics, sales, and technical teams to fulfill customer needs.
• Experience Improvement: Gather customer feedback and report trends. Proactively suggest process improvements. Maintain a positive and empathetic customer approach.
• Documentation & Reporting: Maintain accurate records of interactions/transactions. Prepare performance reports and assist in compiling feedback for analysis.
• Training & Compliance: Stay updated on company products/policies. Ensure compliance with guidelines. Participate in relevant training.
• Flexibility: Ability to work overtime, weekends, and retail hours when required.

Qualifications & Requirements:

• Experience: Minimum 2 years in a similar customer service/relations role. Industry experience is a plus.
• Skills: Proficient in PC skills (Outlook, Excel).
• Advantageous: Course certifications in customer service or sales.
  

HOW TO APPLY:

We would like to invite interested applicants to click on the “APPLY NOW” button

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Allison Ng Kim Lian

Registration no. R1986496EA

License: 12C6253

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