Executive, Business Intelligence (1 year contract)

SEMBWASTE PTE. LTD.


Date: 2 days ago
Area: Singapore, Singapore
Salary: SGD 2,800 - SGD 4,000 per month
Contract type: Full time

KEY ROLES & RESPONSIBILITIES

  • Handling of customer enquiries and/or feedback through both telephone and email
  • Follow up with customer calls where necessary
  • Identify and escalate urgent complaints
  • Handling and responding to emails sent by the authority eg NEA
  • Provide customers with product and service information
  • Logging of all cases into CRM for record and audit purpose as per SOP
  • Managing and resolving customer complaints to achieve customer satisfaction
  • Liaise with relevant stakeholders eg Operations and/or Sales team to ensure prompt resolution to customers’ query or feedback
  • Managing sensitive NEA cases surfaced from feedback and exercise escalation discretion
  • Managing route extension request by Operations to NEA
  • Preparation of mandatory NEA report (daily/monthly/yearly) submission
  • Fulfill other duties as and when assigned by the management


KEY SKILLS, COMPETENCIES & BEHAVIOURS

  • Possess a Diploma in any discipline or equivalent qualifications
  • 2 years of working experiences preferably in a call centre or customer service role
  • Possess good analytical and problem-solving skills
  • Able to withstand work pressure and customers’ demands
  • Customer orientated
  • Able to work in a team and in a fast-paced environment
  • Good listening skills
  • Able to commit to rotational mid shift (11.30am to 8pm) and weekend/PH duty (8am to 2pm)
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