Executive, Business Intelligence (1 year contract)
SEMBWASTE PTE. LTD.
Date: 2 days ago
Area: Singapore, Singapore
Salary:
SGD 2,800
-
SGD 4,000
per month
Contract type: Full time

KEY ROLES & RESPONSIBILITIES
- Handling of customer enquiries and/or feedback through both telephone and email
- Follow up with customer calls where necessary
- Identify and escalate urgent complaints
- Handling and responding to emails sent by the authority eg NEA
- Provide customers with product and service information
- Logging of all cases into CRM for record and audit purpose as per SOP
- Managing and resolving customer complaints to achieve customer satisfaction
- Liaise with relevant stakeholders eg Operations and/or Sales team to ensure prompt resolution to customers’ query or feedback
- Managing sensitive NEA cases surfaced from feedback and exercise escalation discretion
- Managing route extension request by Operations to NEA
- Preparation of mandatory NEA report (daily/monthly/yearly) submission
- Fulfill other duties as and when assigned by the management
KEY SKILLS, COMPETENCIES & BEHAVIOURS
- Possess a Diploma in any discipline or equivalent qualifications
- 2 years of working experiences preferably in a call centre or customer service role
- Possess good analytical and problem-solving skills
- Able to withstand work pressure and customers’ demands
- Customer orientated
- Able to work in a team and in a fast-paced environment
- Good listening skills
- Able to commit to rotational mid shift (11.30am to 8pm) and weekend/PH duty (8am to 2pm)
See more jobs in Singapore