APS ENGINEER

JOB DESCRIPTION:

• We are seeking an APS Engineer (WSO2) to join our IT Delivery Services. The engineer will be part of the Application
• Production Services (APS) group under the IT Infrastructures department. This role focuses on the deployment,
• monitoring, support, and continuous improvement of production environments. The ideal candidate will bring a
• strong background in WSO2, Java, Python, and Shell scripting, with an ability to diagnose and resolve production
issues and contribute to both technical and business projects

JOB RESPONSIBILITIES:

Core Responsibilities:

• Carry out application deployments and production start-ups.
• Provide Level 2 technical support for production applications.
Diagnose and resolve malfunctions and system issues e
• ectively.
• Ensure adherence to SLAs, norms, and integration standards.
• Maintain up-to-date system and operational documentation.
• Participate in on-call support (picket weeks).
• Ensure data flow security and system performance.
• Contribute to the industrialization and automation of environments.
Propose and implement areas for improvement in system and process e
• iciency.
• Collaborate with cross-functional departments including DEVI, INFRA, BDS, and Migration
teams

Technical & Project Involvement:

• Conduct technical studies and participate in technical projects.
• Monitor project progress, report to managers, and propose solutions for any variances.
• Support development and operations teams with technical advice and systems maintenance.
• Organize acceptance testing, production go-lives and ensure quality control and documentation
• compliance.
• Maintain and ensure continuity of supported applications and systems.
Handle installation, configuration, updates, backups, restorations, and system supervision

Communication & Knowledge Management:

• Update and maintain technical expertise by engaging with specialists and resources (suppliers,
• technical documentation, websites).
• Possibly contribute to training and documentation for end-users.

JOB REQUIREMENTS:

• Education: Higher education in Computer Science, Engineering, or a related technical field.
• Professional Experience: Previous experience in a similar APS or technical support role. Experience in
• the financial sector is a plus.
• Business & Domain Knowledge: Understanding of ITIL practices and technical support operations in
production environments. Familiarity with management applications and infrastructure systems

TECHNICAL SKILLS NEEDED:

• WSO2 REST API Server – strong working knowledge required.
• Java technologies – experience with Tomcat and related frameworks.
• Python and Shell scripting – hands-on scripting for automation and troubleshooting.
• Experience with installation, configuration, upgrades, and system monitoring tools.
• Strong diagnostic, analytical, and problem-solving capabilities.