Customer Service Executive

Phoon Huat Pte Ltd


Date: 2 days ago
Area: Singapore, Singapore
Contract type: Full time
Working Location:


Singapore

Responsibilities:

  • Help customers with complaints and questions
  • Respond promptly to customer inquiries
  • Maintain a positive, empathetic and professional attitude towards customers at all times
  • Communicate with customers through various channels
  • Acknowledge and resolve customer feedbacks
  • Give customers information about products and services, make reservations, and co-ordinate returns
  • Keep records of customer interactions, transactions and feedbacks
  • Communicate and co-ordinate with other departments as necessary
  • Ensure customer satisfaction and provide professional customer support
  • Provide feedback on the efficiency of the customer service process
Requirements:

  • Write and speak well in English
  • Bilingual in English and spoken Mandarin will be an advantage
  • Ability to stay calm when customers are stressed or upset
  • A minimum of 2 years working experience in customer support

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