Operations Executive

We are looking for exceptional individuals to join our Future Leaders Programme - a 2-year, career-defining journey.

As an Operations Executive , you will play a pivotal role in the smooth daily functioning of the hotel by coordinating and supervising all Front of House and Back of House operational departments. Act as a key support to the Operations Manager, this role combines hands-on involvement, supervisory leadership , and a keen eye for details to ensure all aspects of the guest experience meet the highest standards. Designed for individuals with a passion for hospitality and service, this position offers a strong foundation in hotel operations and is ideal for those aspiring to become future hospitality leaders

During 1st year, you will gain exposure to:

• Manage day-to-day operations of Food & Beverage ( F&B) , Front Office , and Security to ensure top-tier service.
• Manage check-in/check-out procedures, Service Centre operation, VIP arrivals, lobby upkeep, and guest requests for a seamless experience.
• Coordinate closely with Culinary and F&B teams to maintain timely communication, outlet readiness, inventory control, and presentation standards.
• Plan and execute events and group functions with flawless service.
• Lead service teams and promptly address guest needs or complaints.
• Supervise security teams to ensure adherence to emergency protocols , patrol duties , and safety measures .
• Ensure security teams are briefed on VIPs, special events, and high-risk zones; participate in drills and support incident response.
• Review and act on incident reports, collaborate with relevant teams during emergencies, and assist with enforcing safety and evacuation procedures.
• Support on-the-job training (OJT) for new hires, ensuring they’re set up for success and prepared to deliver exceptional service.
• Ensure full compliance with Standard Operating Procedures (SOPs), brand guidelines, and health & safety regulations.
• Identify service gaps and recommend workflow improvements that will elevate guest satisfaction and streamline operations.
• Prepare reports with recommendations for operational improvements.

During 2nd year, you will gain exposure to:

• Manage day-to-day operations of Engineering & Sustainability, Housekeeping and Stewarding to guarantee the highest standards of service delivery.
• Oversee the cleanliness, presentation, and service quality in guest rooms, public areas, and back-of-house, making sure everything meets the highest standards
• Assist with deep cleaning schedules and special housekeeping project
• Perform inspections to ensure rooms , public areas , and back-of-house spaces are clean, safe, and operational at all times.
• Coordinate preventive maintenance schedules and handle key areas like silicone work , grouting , and room releases during high-demand periods.
• Monitor energy-saving efforts and monitor utility system efficiency , supporting sustainability initiatives to reduce environmental impact.
• Manage the Fire Command Centre (FCC) and ensure full regulatory compliance and emergency preparedness across the property.
• Conduct regular audits and spot checks to guarantee safety and operational standards are consistently met.
• Mentor, and train staff across departments, fostering a collaborative and positive work culture
• Contribute to on-the-job training (OJT) for new hires, ensuring they’re set up for success and prepared to deliver exceptional service.
• Supervise teams, ensuring tasks are completed on time, with attention to detail, quality control, and adherence to Standard Operating Procedures (SOPs).
• Identify service gaps and recommend workflow improvements that will elevate guest satisfaction and streamline operations.
• Prepare reports with recommendations for operational improvements.

After the 2-year Future Leaders Programme, you’ll have the opportunity to grow into an Operations Manager through ongoing leadership development and operational impact.

Build your dream career.
Lead with purpose.
Create change.

Ready to lead the future of hospitality? Apply now and start your journey with Paradox Singapore today!