Customer Service Officer/ Distribution Support Executive

DUTIES AND RESPONSIBILITIES

The successful applicant will carry out the following duties and responsibilities:

• Handle a large volume of incoming Sales orders and Purchase orders

• Quickly detect and analyse each customer’s needs in order to assist them

• Offer accurate and appropriate advice to each customer based on their needs

• Confidently and calmly handle complaints by empathising, and eventually following up to ensure customer satisfaction

• Maintain accurate and neat records of calls answered

• Handle each customer call in accordance to communication policies, guidelines and procedures

• Liaise with Logistic Company ,monitor Inbound and outbound shipment
  

REQUIREMENTS

The successful applicant will have the following experience and skills:

A minimum 3 years’ experience in a similar role providing customer service

A proven record of meeting and exceeding customer service expectations

Stellar spoken and written communication ability

Experience using a CRM system such as salesforce, and the ability to interpret the results

The ability to adapt the service style to the different types of customer interactions

Capacity to multi-task and prioritize the tasks at hand