Customer Service Officer/ Distribution Support Executive

HARWIN ASIA PTE. LTD.


Date: 2 days ago
Area: Singapore, Singapore
Salary: SGD 3,000 - SGD 4,500 per month
Contract type: Full time

DUTIES AND RESPONSIBILITIES


The successful applicant will carry out the following duties and responsibilities:


  • Handle a large volume of incoming Sales orders and Purchase orders
  • Quickly detect and analyse each customer’s needs in order to assist them
  • Offer accurate and appropriate advice to each customer based on their needs
  • Confidently and calmly handle complaints by empathising, and eventually following up to ensure customer satisfaction
  • Maintain accurate and neat records of calls answered
  • Handle each customer call in accordance to communication policies, guidelines and procedures
  • Liaise with Logistic Company ,monitor Inbound and outbound shipment


REQUIREMENTS


The successful applicant will have the following experience and skills:


A minimum 3 years’ experience in a similar role providing customer service

A proven record of meeting and exceeding customer service expectations

Stellar spoken and written communication ability

Experience using a CRM system such as salesforce, and the ability to interpret the results

The ability to adapt the service style to the different types of customer interactions

Capacity to multi-task and prioritize the tasks at hand

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