Counter Staff
SPACE STONE GROUP PTE. LTD.
Date: 2 days ago
Area: Singapore, Singapore
Salary:
SGD 2,000
-
SGD 5,000
per month
Contract type: Full time

A Money Changer Counter Staff (also known as a Currency Exchange Teller or Forex Counter Staff) plays a crucial role in handling foreign currency transactions and providing customer service in a professional and secure manner. Below are the typical roles and responsibilities:
Primary Roles and Responsibilities
- Currency Exchange Transactions
- Buy and sell foreign currencies based on current exchange rates.
- Calculate and provide the correct amount of foreign or local currency. Handle both cash and digital payment transactions
- Customer Service
- Greet and assist customers courteously.
- Explain exchange rates, service fees, and transaction processes. Provide information about available currencies and rates
- Cash Handling
- Count and verify cash accurately during transactions.
- Detect counterfeit currency using tools and visual inspection. Balance cash drawers at the start and end of shifts
- Record Keeping
- Maintain accurate records of all transactions.
- Issue receipts for all exchanges. Prepare daily transaction reports and submit them to management
- Compliance & Security
- Follow anti-money laundering (AML) and know your customer (KYC) regulations.
- Verify customer identity for large transactions. Maintain confidentiality of customer information
- Monitoring Market Rates
- Stay updated with real-time foreign exchange rates. Adjust selling and buying rates based on market trends and company guidelines
️
Additional Duties
- Operate and maintain currency counting machines and anti-counterfeit devices.
- Handle customer complaints or escalate to supervisors as needed.
- Support promotional campaigns or marketing efforts. Maintain cleanliness and organization at the counter
Skills and Qualities Required
- Strong numeracy and attention to detail.
- Good communication and customer service skills.
- Trustworthy and reliable with high integrity.
- Basic computer literacy (POS systems, spreadsheets).
- Ability to work under pressure and multitask.
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