Counter Staff

A Money Changer Counter Staff (also known as a Currency Exchange Teller or Forex Counter Staff) plays a crucial role in handling foreign currency transactions and providing customer service in a professional and secure manner. Below are the typical roles and responsibilities:

Primary Roles and Responsibilities

• Currency Exchange Transactions
  • Buy and sell foreign currencies based on current exchange rates.
  • Calculate and provide the correct amount of foreign or local currency.
  Handle both cash and digital payment transactions

• Customer Service
  • Greet and assist customers courteously.
  • Explain exchange rates, service fees, and transaction processes.
  Provide information about available currencies and rates

• Cash Handling
  • Count and verify cash accurately during transactions.
  • Detect counterfeit currency using tools and visual inspection.
  Balance cash drawers at the start and end of shifts

• Record Keeping
  • Maintain accurate records of all transactions.
  • Issue receipts for all exchanges.
  Prepare daily transaction reports and submit them to management

• Compliance & Security
  • Follow anti-money laundering (AML) and know your customer (KYC) regulations.
  • Verify customer identity for large transactions.
  Maintain confidentiality of customer information

• Monitoring Market Rates
  • Stay updated with real-time foreign exchange rates.
  Adjust selling and buying rates based on market trends and company guidelines

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Additional Duties

• Operate and maintain currency counting machines and anti-counterfeit devices.
• Handle customer complaints or escalate to supervisors as needed.
• Support promotional campaigns or marketing efforts.
Maintain cleanliness and organization at the counter

Skills and Qualities Required

• Strong numeracy and attention to detail.
• Good communication and customer service skills.
• Trustworthy and reliable with high integrity.
• Basic computer literacy (POS systems, spreadsheets).
• Ability to work under pressure and multitask.