Customer Service Officer (Logistics/ Key Accounts)

Responsibilities:

• Manage the key operational activities pertaining to the day-to-day operations of the defined Principal Accounts.

• Ensure that all reports and material master data are up to date and in order.

• Map out process flow and work instructions pertaining to business nature of the key account.

• Manage feedback logs and manage escalation cases with CAPA recommendations to Key Account Executive.

• Conversant with Warehousing, Inventory, Inbound, Outbound and Customer defined work process and handling requirements.

• Adhere to procedures in compliance with Good Distribution Practice for Medical Devices (GDPMDS).

• Ensure work processes are complaint with safety and regulatory requirements.

• Ensure that receipt, storage, dispatch and retrieval of supplies are in accordance to company’s Standard Operating Procedures.

• Ensure compliance to work instructions and company’s Standard Operating Procedures.

• Undertake any other reasonable duties at the request of the reporting manager / executive.

• Take the lead in the efficient running of daily operations.

• Drive initiatives for improving inventory accuracy.

• Support the inventory control function within the organisation through inventory cycle counting with system and physical location audits.

• Assist the development of process improvements, system enhancements and special projects that will improve the overall service performance and profitability of the Organization’s business.

• Ensure that all internal and externally defined Key Performance Indicators are met.
  

Requirements:

• Minimum 2 years of relevant work experience

• Preferred Diploma/Bachelor in logistics/supply chain
  

How to apply:

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chan Mun Yi(Jaysie)

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