Admin Assistant

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

Key Responsibilities:

• Answer enquiries via phone, WhatsApp, and email
• Manage booking and scheduling of client appointments on online platform
• Liaise with parents regarding appointment schedules
• Update the centre's waiting list and client register
• Collect payments (PayNow, CDA, NETS)
• Send appointment reminders to clients' parents
• Greet and welcome clients; assist with temperature taking
• Explain appointment policies, PDPA, and related matters to parents
• Maintain and restock centre resources and stationery
• Provide administrative support to therapists and centre managers
• Provide training administrative assistance to therapists
• Ensure training records are accurately maintained
• Assist THKMC's Day Rehab Centre administrative matters
• Assist in locking of centre on a daily basis

Skills & Requirements:

• Basic proficiency in Microsoft Word and Excel
• Able to write and send clear, professional emails
• Good communication skills; polite and patient
• Able to handle difficult or upset parents calmly and professionally
• Strong team player; works closely with therapists and centre managers
• Responsible, organised, and attentive to details