Intern - IT Service Desk Engineer

We are hiring IT Service Desk Engineer Interns to join our support team and gain real-world experience in IT operations and customer service. This role offers hands-on exposure to user support, account administration, incident management, and technical troubleshooting.

Key Responsibilities:

• Respond to IT service requests via phone, email, or ticketing system.
• Provide first-level support for hardware, software, network, and access issues.
• Assist with user account setup, password resets, and system access controls.
• Document incidents and resolutions accurately.
• Support Install, Move, Add, and Change (IMAC) requests and system configurations.
Escalate unresolved issues to relevant technical teams as needed

Requirements:

• Strong interest in IT support and service delivery.
• Basic knowledge of IT systems, networks, and user account management.
• Gain valuable IT support experience and develop key technical and communication skills in a dynamic environment.