Intern - IT Service Desk Engineer

ALPHAEUS PTE. LTD.


Date: 2 days ago
Area: Singapore, Singapore
Salary: SGD 1,000 - SGD 1,200 per month
Contract type: Full time

We are hiring IT Service Desk Engineer Interns to join our support team and gain real-world experience in IT operations and customer service. This role offers hands-on exposure to user support, account administration, incident management, and technical troubleshooting.


Key Responsibilities:


  • Respond to IT service requests via phone, email, or ticketing system.
  • Provide first-level support for hardware, software, network, and access issues.
  • Assist with user account setup, password resets, and system access controls.
  • Document incidents and resolutions accurately.
  • Support Install, Move, Add, and Change (IMAC) requests and system configurations.
  • Escalate unresolved issues to relevant technical teams as needed


Requirements:


  • Strong interest in IT support and service delivery.
  • Basic knowledge of IT systems, networks, and user account management.
  • Gain valuable IT support experience and develop key technical and communication skills in a dynamic environment.
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