Salon Manager

Key Responsibilities

Salon Operations

• Oversee daily salon operations, ensuring a smooth and efficient workflow.
• Manage appointment bookings, staff schedules, and client satisfaction.
• Ensure cleanliness, hygiene, and compliance with all health and safety regulations.

Team Leadership

• Recruit, train, and supervise hairstylists, assistants, and front desk staff.
• Conduct regular staff meetings and performance evaluations.
• Motivate team members to meet service and sales goals.

Customer Service

• Handle client complaints or concerns professionally and promptly.
• Maintain high levels of customer satisfaction and service standards.
• Build strong relationships with regular clients and the local community.

Sales & Marketing

• Promote salon services, packages, and promotions to increase revenue.
• Collaborate with the marketing team to develop social media and local outreach strategies.
• Monitor inventory and product sales, placing orders as needed.

Financial & Reporting

• Manage daily cash flow, staff commissions, and petty cash.
• Prepare monthly sales reports and performance summaries for management.
• Meet budgetary goals and control operational expenses.

Requirements

• Proven experience in a salon or beauty industry management role (2+ years preferred).
• Strong leadership and interpersonal skills.
• Good knowledge of salon services, trends, and customer expectations.
• Ability to handle conflict and resolve issues efficiently.
• Familiarity with salon booking software is a plus.
• Fluent in English; proficiency in Korean is advantageous.

Aurora Asia Pacific (21C0671)|Ying Kee (R21103783)