Customer Service Officer (Contact Centre)

AGAPE CP HOLDINGS PTE. LTD.


Date: 1 day ago
Area: Singapore, Singapore
Salary: SGD 2,000 - SGD 2,600 per month
Contract type: Full time
  • Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.
  • Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.
  • Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.
  • Enter details of all the interactions accurately in the designated interaction management system.
  • Maintain good soft skills throughout their interactions with Ptcp or MoP.
  • Follow up on cases that have been forwarded to POCs/external stake holders and ensure that resolution is being provided to MoP.


Requirements

  • Good communication skills in English
  • Proficiency in other languages/dialects may be required depending on programme requirements
  • Proficient in Microsoft Office applications
  • Ability to handle difficult interactions in a professional manner
  • Possess N levels / O levels / NITEC / Higher NITEC / A Level / Diploma / Degree
  • At least 2 years of relevant working experience in contact centre, customer support and customer service functions

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