BOUTIQUE SERVICE CREW

The Boutique Service Crew at Birds of Paradise Gelato Boutique plays a key customer-facing role in delivering a delightful experience from the moment customers approach the boutique to the moment they leave. This role combines hands-on operational duties and customer service, reflecting the brand's commitment to quality, excellence and care.

RESPONSIBILITIES

CUSTOMER SERVICE EXCELLENCE

• Greet customers warmly and deliver excellent service across all touchpoints (walk-in, text, phone calls) with a positive and service-oriented attitude
• Introduce products and assist customers with tastings and recommendations
• Handle customers’ questions, complaints and feedback with professionalism, respect and empathy

PRODUCT QUALITY

• Carefully prepare and serve gelato & complementary products (including for deliveries, events)
• Safeguard gelato quality and ensure proper handling

BOUTIQUE OPERATIONS & MAINTENANCE

• Perform opening, closing and throughout-the-day procedures according to company's standards
• Perform cleaning and boutique maintenance to ensure boutique is in tip-top condition
• Ensure proper and accurate receiving and delivery of goods at boutique
• Assist in restocking supplies and managing inventory

CASHIERING

• Operate the point-of-sale (POS) system and handle transactions and payments accurately

FOOD HYGIENE SAFETY

• Ensure hygiene and food safety standards are followed at all times

TEAM COLLABORATION

• Work closely with fellow service crew members to ensure smooth operations
• Participate in pre-shift briefings and boutique meetings
• Assist at ad-hoc off-site events (e.g. weddings, live scoop etc.)
• Undertake ad-hoc duties as reasonably assigned from time to time

WE ARE LOOKING FOR SOMEONE WITH / WHO IS

• a heart of service
• strong work ethic (reliable, committed, go-the-extra-mile)
• high level of integrity and professionalism
• warm & positive communicative skills
• an ambassador who believes in & embodies our brand vision, mission & values

REQUIREMENTS & QUALIFICATIONS

• Diploma or higher
• Basic Food Hygiene certificate
• Proficient with Microsoft Office (excel, word) & Google Suites (google sheet, doc)
• No prior working experience needed
• Shift work (5-day work week, including weekends & Public Holidays)