Enterprise Onboarding Manager

What you need to know about the role:
The Enterprise Onboarding Manager (OBM) plays a pivotal role in the education, retention and growth of newly onboarded merchants from the APAC Enterprise Sales Organization, overseeing the critical first 90 days from merchant launch through post-launch support. This role is designed for dynamic professionals who thrive in a fast-paced environment, manage competing priorities, and excel at building meaningful relationships with enterprise-level merchants.

Your way to impact:

The Onboarding Manager identifies operational efficiencies and engages in proactive discussions with merchants about their business and operational strategies, offering recommendations on how PayPal can partner with them to boost profitability and meet their objectives. This role provides onboarding support for our APAC Enterprise Sales organization key merchants, the majority of who speak Mandarin or English, though some prefer to conduct business in, Japanese or, Korean.

In your day-to-day you will:

• Deliver merchant education and product demonstrations, ensuring success in managing users, reporting, settlement processes, Resolution Center, Fraud Filters, and general transaction reviews.
• Provide administrative support to Sales Teams during the onboarding process.
• Drive merchant growth and retention, either independently or in collaboration with assigned sales partners and integration teams, through referrals or triggered engagements.
• Manage a revolving portfolio of up to 25 merchants on a rolling 90-day basis.
• Support an "Onboarding Lite" functionality, delivering reactive support for a large volume of merchants.
• Expand product penetration by recommending solutions tailored to a merchant's business model, industry, and unique circumstances, fostering loyalty and long-term relationships.
• Ensure high-quality merchant integration to maintain competitive parity, increase market share, and boost conversion rates.
• Stay informed on PayPal’s vision and strategy, while leveraging knowledge of the eCommerce landscape, industry players, and competitors to win business.
• Understand the PayPal vision and strategy and leverage knowledge of ecommerce market, industry players and key competitors to win business

What do you need to bring:

• Expertise in PayPal and Braintree products and processes.
• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.
• Strong solution-based engagement and relationship management skills.
• Exceptional stakeholder management and project leadership capabilities.
• Results-oriented with a focus on meeting and exceeding financial and customer satisfaction goals.
• Excellent communication skills. This position supports enterprise clients based in markets across APAC, particularly China. Therefore, fluency in English and Mandarin is essential. Additional language skills in Korean or Japanese, both written and verbal, with the ability to deliver presentations linking solutions to business value would be advantageous.
• Ability to adapt in a fast-paced environment with competing priorities, adjusting focus as organizational needs evolve.
• Proven team player with a demonstrated ability to work across cross-functional teams.
• Ability to work independently in both queue-based and non-queue-based environments.
• Strong proficiency with PC and internet-based applications.
• Experience utilizing tools like Salesforce and LinkedIn to build effective customer contact strategies.