Security Support Engineer

TRIE GROUP PTE. LTD.


Date: 1 day ago
Area: Singapore, Singapore
Salary: SGD 3,000 - SGD 3,800 per month
Contract type: Full time

Company Description:

Trie Group is a reputable cybersecurity solutions provider dedicated to delivering cutting-edge security services to businesses worldwide. With a focus on innovation and customer satisfaction, we strive to empower organizations with robust cybersecurity solutions to safeguard their digital assets effectively.


Job Description:

  • Provide technical support and troubleshooting services for customers, onsite or remotely via various form of interaction (Email,, Phone, Webex etc).
  • Implement operation and maintenance solutions in-time and effectively to fulfil customers' requirements.
  • Constructs and maintains an up-to-date problem database to ensure accurate and sufficient information for maintenance and troubleshooting.
  • Work closely with customer for issue resolutions, monitoring of corporate IT infrastructure.
  • Assist in initiatives/projects to drive technology improvement and customer satisfaction.
  • Tracking and managing work records.
  • Implementation and installation of cyber security solution if needed
Trainings and certifications will be provided


    Job Duties & Responsibilities:


    • Provide first- and second-level support for software, hardware, and network-related issues via phone, email, or ticketing systems.
    • Diagnose and troubleshoot technical issues, including account setup and network configuration.
    • Escalate unresolved issues to appropriate internal teams (e.g., developers, system administrators).
    • Document technical knowledge in the form of knowledge base articles and support documentation.
    • Maintain service level agreements (SLAs) and ensure high levels of customer satisfaction.
    • Perform system updates, patches, and configuration changes as needed.
    • Provide training and technical support to users as required.
    • Participate in on-call rotations and after-hours support if necessary


    Qualifications:

    • Diploma in Computer Science, Information Technology, Cybersecurity, or related field.
    • Knowledge of cybersecurity principles, concepts, and best practices
    • Strong analytical and problem-solving skills
    • Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
    • Ability to work independently and collaboratively in a team environment.
    • Proven work experience as a technical support engineer.
    • Familiarity with Privilege Access Management (PAM) solutions and Vulnerability Management security solutions s plus.
    • Experience with cybersecurity implementation projects is a plus.
    • Certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or relevant vendor certifications are a plus.
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