Security Support Engineer
TRIE GROUP PTE. LTD.
Date: 1 day ago
Area: Singapore, Singapore
Salary:
SGD 3,000
-
SGD 3,800
per month
Contract type: Full time

Company Description:
Trie Group is a reputable cybersecurity solutions provider dedicated to delivering cutting-edge security services to businesses worldwide. With a focus on innovation and customer satisfaction, we strive to empower organizations with robust cybersecurity solutions to safeguard their digital assets effectively.
Job Description:
- Provide technical support and troubleshooting services for customers, onsite or remotely via various form of interaction (Email,, Phone, Webex etc).
- Implement operation and maintenance solutions in-time and effectively to fulfil customers' requirements.
- Constructs and maintains an up-to-date problem database to ensure accurate and sufficient information for maintenance and troubleshooting.
- Work closely with customer for issue resolutions, monitoring of corporate IT infrastructure.
- Assist in initiatives/projects to drive technology improvement and customer satisfaction.
- Tracking and managing work records.
- Implementation and installation of cyber security solution if needed
Job Duties & Responsibilities:
- Provide first- and second-level support for software, hardware, and network-related issues via phone, email, or ticketing systems.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Escalate unresolved issues to appropriate internal teams (e.g., developers, system administrators).
- Document technical knowledge in the form of knowledge base articles and support documentation.
- Maintain service level agreements (SLAs) and ensure high levels of customer satisfaction.
- Perform system updates, patches, and configuration changes as needed.
- Provide training and technical support to users as required. Participate in on-call rotations and after-hours support if necessary
Qualifications:
- Diploma in Computer Science, Information Technology, Cybersecurity, or related field.
- Knowledge of cybersecurity principles, concepts, and best practices
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
- Ability to work independently and collaboratively in a team environment.
- Proven work experience as a technical support engineer.
- Familiarity with Privilege Access Management (PAM) solutions and Vulnerability Management security solutions s plus.
- Experience with cybersecurity implementation projects is a plus.
- Certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or relevant vendor certifications are a plus.
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