Technical Support Engineer (Electronic/ Mechanical) - East

WECRUIT PTE. LTD.


Date: 3 weeks ago
Area: Singapore, Singapore
Salary: SGD 3,500 - SGD 4,200 per month
Contract type: Full time

Job Scopes:

  • Respond to phone and email inquiries from sales representatives and customers regarding product features, specifications, and applications.
  • Troubleshoot and resolve customer issues through phone or email support.
  • Research and evaluate competitor products to support market positioning and product development strategies.
  • Conduct product application testing to support sales representatives and customer needs.
  • Create and maintain training materials and demonstration manuals for product education.
  • Design, plan, and deliver training sessions on products, applications, and competitive insights for both new hires and existing sales staff.
  • Develop and distribute key product updates and sales support materials through the company intranet and electronic newsletters.
  • Collaborate with the parent company in Japan on new product launches and coordinate related activities such as developing product literature.
  • Travel to customer sites and affiliates to facilitate training seminars as needed.
  • Support sales representatives in customer presentations when required.
  • Identify and implement process improvements to enhance departmental efficiency.
  • Adhere to company and departmental policies and procedures.
  • Assist the office administrator with quotation preparation and order entry.
  • Perform other duties or special projects as assigned


Requirements:

  • Strong ability to organize, prioritize, and manage tasks, activities, and projects to meet deadlines effectively.
  • Skilled in active listening to fully understand and address inquiries or concerns.
  • Strong analytical mindset, with the ability to break down complex information into core components for evaluation and understanding.
  • Capable of building and maintaining positive interpersonal relationships, primarily through phone and email communication.
  • Proficient in conveying complex concepts in a clear and simplified manner.
  • Highly service-oriented, consistently seeking opportunities to support and assist others.
  • Effective problem-solving skills, with the ability to identify challenges, analyze related data, evaluate alternatives, and implement practical solutions.
  • Bachelor’s degree in an engineering discipline (e.g., Computer, Electrical, or Mechanical Engineering) and/or a minimum of 2 years of relevant experience



Wecruit Pte Ltd | 20C0270

Tew Jie Wei | R22106822

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