Credit controller

The Credit Controller plays a key role in managing the company's credit risk and cash flow by ensuring timely collection of receivables, maintaining accurate customer accounts, and supporting internal stakeholders. This role involves direct communication with customers, preparation of credit-related reports, and coordination with Sales and Finance teams to maintain healthy accounts receivable.

Customer Account Management

• Respond to customer and internal inquiries promptly and professionally via email and other communication channels.
• Handle incoming customer calls and provide appropriate assistance or escalation.
• Create and maintain accurate customer account records in the ERP system (e.g., SAP).
• Monitor and follow up on outstanding payments through calls and formal written communication.
• Prepare and issue credit notes for valid cases such as pricing discrepancies, product returns, or rebate agreements.
• Calculate and process customer rebates and credit notes in accordance with contractual terms.
• Review and validate accounts flagged for payment issues to ensure proper enforcement of account-holding or blocking procedures.
• Draft and send formal payment request letters to customers to support collection efforts.

Receivables and Cash Flow Monitoring

• Prepare monthly accounts receivable aging reports and compute provisions for doubtful debts in line with accounting policies.
• Perform monthly reconciliation of customer accounts to ensure accuracy and resolve discrepancies.
• Ensure timely and accurate uploading of invoices to customer portals or billing platforms.
• Collect payments (e.g., cash on delivery) and ensure prompt deposit and proper recording in the accounting system.
• Generate and share the monthly report on outstanding cash-on-delivery (COD) amounts with relevant internal stakeholders.
• Submit requests for approval of bad debt write-offs in accordance with company policy.
Monitor and follow up on legal proceedings, including tribunal or court applications, for customers under bankruptcy or liquidation processes

System and Data Management

• Conduct monthly reviews of customer master or sales data in the ERP system (e.g., SAP) and perform timely updates as needed.
• Provide relevant financial data and reports to the Human Resources or People team to support monthly sales commission calculations.
Assist in the implementation and upkeep of internal control systems, including compliance tools and governance platforms (e.g., GRC systems)

Collaboration and Support

• Provide backup support for finance team members, including accounts payable and general finance functions, as needed.
• Collaborate with cross-functional teams to resolve customer-related financial matters promptly and effectively.
• Undertake any additional tasks or projects as assigned by management.
• Participate in a departmental rotation to provide remote support for internal requests on Saturdays, as required.