Regulatory and Compliance Operations Specialist, Trust and Safety

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in Data Analytics, Trust and Safety, Policy, Cybersecurity, or related fields.
• Experience in stakeholder management (i.e., presenting, reporting).

Preferred qualifications:

• Master's degree or a related field.
• Experience with spreadsheets, databases, SQL, and data analysis.
• Experience working with international issues across multiple geographies, including freedom of expression, child safety or online controversial content.

About the job

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

In this role, you will be responsible for managing legal and regulatory escalations and for ensuring the implementation of compliance processes for emerging content regulations. You will be on the front line of our compliance capability development and implementation. You will also be responsible for ensuring that our policies are enforced effectively end-to-end, including from the point of identification of possible violations, to removal and appeals. You will work with cross-functional teams to provide YouTube’s response to emerging escalations. You will review graphic, controversial, and sometimes offensive video content in line with YouTube’s community guidelines. This role may require on-call work at weekends and holidays on a rotational basis

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Triage, track, investigate, and resolve all escalations accurately using internal tools and systems. Conduct thorough post-mortems to capture lessons learned, implement preventative solutions, and ensure regular follow-ups.
• Coordinate or support the operational implementation of regulations and maintain compliance workflows.
• Manage policy escalations originating from legal and compliance teams, ensuring resolution by driving consensus among all stakeholders.
• Develop comprehensive knowledge across all policy and product areas to ensure faster, more efficient issue resolution.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.