Receptionist/Clerical Officer - Administration

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

This is a permanent, full time position.

East Dunbartonshire Health & Social Care Partnership (ED HSCP) is jointly manged by the NHS and Local Council, ensuring collaboration and share responsibility for delivering patient-centered care.

This post is part of our Agenda for Change Programme. When the programme has been agreed, the hours will change to the following with no reduction in pay. Monday & Friday – 8.30-17.00. Tuesday, Wednesday, Thursday – 08.30-16.30. 1 hour lunch each day.

This post will be part of a rota which covers East Dunbartonshire HSCP sites of Milngavie Clinic, Kirkintilloch Health & Care Centre and Woodlands Clinic. Candidates should be able to travel to each site.

The post holder will be part of the Administration and Clerical Team within East Dunbartonshire Community Health Partnership working directly with the multi-disciplinary/multi-agency team to support the service. The post holder will be required to communicate with all users of the service. It is essential that the post holder has excellent communication skills with the ability to relate to a wide range of personalities

The postholder will ensure that an efficient and effective communication services is delivered to all service users. This will include reception duties, data input, record management and general typing. The postholder will be required to deal with clients, members of the public and staff. The postholder will be asked to provide support to a variety of teams in East Dunbartonshire including receptions in HSPC buildings, telephone and appointment support to community teams as business needs dictate.

Essential

Knowledge, Skills & Experience

• Good written and verbal communication skills
• Excellent interpersonal skills
• Good planning and organisational skills
• Ability to work as part of a team
• Ability to follow protocols for work areas and contribute to review of these protocols
• Ability to prioritise workload and exercise initiative
• Flexible
  
  

Desirable

• Keyboard skills
• Experience of data input
• Proficient in Microsoft Office particularly Word
• Previous NHS Experience
  
  

New employees will undertake an induction/training programme. This will be a minimum of 4 weeks depending on the department and location.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Informal contact: Jacqueline Hughes, HSCP Administrator, 07976929865, [email protected]

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).

Due to the anticipated response to this post it may close before the closing date noted on the advert therefore once you start your application form please complete it immediately.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

For application portal/log-in issues, please contact Jobtrain support hub in the first instance.