Customer Service Manager, Liability Operations

Job Description

• Coordinate operations for Corporate Customers with respect to Onboarding, servicing, remittances and allied service requests
  

• Ensure that the process is compliant to all extant regulations
  

• Receive request from customers or relationship managers for Onboarding, KYC review, remittances and Transactions and raise a suitable workflow to the service provider teams
  

• Prepare and Verify Operations Memo prepared for transaction related (e.g. FD related, inward and outward related, Audit Confirmation etc.). Scrutiny of requests prior raising transactions requests to service providers for processing
  

• Conduct transaction verification with customers through recorded line
  

• Track and Monitor transactions being processed by the Service Providers are accurate and timely.
  

• Liaise with service providers to resolve their queries for smooth transactions processing
  

• Ensure transactions submitted by clients/RMs are processed timely
  

• Handle clients (RM & external clients) enquiries
  

• Liaise with technology team to resolve technical issues being faced by the customers and service providers
  

• Handle Corporate Internet Banking related transactions
  

• Check Nostro for any pending incoming funds lying in Nostro daily
  

• Prepare periodic and Ad-hoc MIS reports for submission to senior management and/ or external agencies
  

• Check the exposure report on weekly basis
  

• File and maintain documents until retention period. Document archiving management with the outsourced vendor.
  

• Any other relevant task or duty as assigned by the Reporting Manager
  

Requirements

Minimum 1 year of relevant work experience