Retail & Community Engagement Executive

Position Overview:

We are looking for a dedicated Operations Assistant to manage the day-to-day operations of our store. This role involves hosting events, managing inventory, handling online sales, and maintaining a welcoming shop environment.

Key Responsibilities:

1. Daily Store Operations:

• Open and close the shop according to the schedule.

• Ensure the shop is clean, organized, and ready for business each day.

2. Event Management:

• Host events on Monday, Wednesday, and Saturday.

• Coordinate event setup, manage participants, and ensure smooth operations.

3. Customer Service & Sales:

• Assist walk-in customers with their purchases and inquiries.

• Manage Shopee collection point for order pickups (Monday to Saturday).

• Handle card buyback transactions with customers.

4. E-commerce & Inventory Management:

• Sort and organize inventory to maintain accurate stock levels.

• Pack orders efficiently for e-commerce sales.

• Manage Q&A and customer service inquiries from online channels.

5. Social Media & Content Creation:

• Post updates and promotional content on social media platforms.

• Engage with the online community to drive brand presence.

6. Store Maintenance:

• Perform basic cleaning and tidying of the store to ensure a welcoming atmosphere.

7. Time Management:

• Utilize non-event days (Tuesday, Thursday, Friday) to focus on other tasks such as packing inventory, creating social media posts, and preparing for upcoming events.

Qualifications:

• Strong communication and customer service skills.

• Experience in retail, e-commerce, or event hosting is preferred.

• Ability to manage multiple tasks and work independently.

• Basic understanding of trading card games, especially One Piece TCG, is a plus.

• Proficiency in using social media platforms and basic computer skills.

Working Hours:

• Monday, Tuesday, Wednesday, Friday and Saturdays. 2pm to 10pm.