Engineer (Customer Support)

Responsibilities

• Provide Level 2 remote and onsite support to the Casino Management System and all the company Gaming Products at application, infrastructure and database level
  

• Participate in problem diagnostics, root cause analysis, providing and applying solution to the Casino Management System and all the company Gaming Products
  

• Participate in systems preparation, configuration, QA testing, system installation, upgrading and patches implementation
  

• Participate in remote and onsite (oversea) installation project, including system and all the company Gaming Products relevant project
  

• Provide system maintenance, capacity monitoring, health and performance monitoring, utilization optimization to all relevant system equipment
  

• Provide system backup, database restoration and system recovery to all relevant system equipment
  

• Provide instruction to Level 1 support team and clients to troubleshoot and resolve the escalated technical issues
  

• To coordinate with the internal and external technical issues relevant to system and all the company Gaming Products
  

• To handle and response the daily customer enquiries or technical issues via emails
  

Job Specifications

• Bachelor Degree in Information Technology or related disciplines.

• 2 years relevant working experience on IT system application support or development or database administrative

• Extensive experience on Windows Server, Microsoft SQL Server, Microsoft IIS, VMware ESXi and Microsoft Power BI

• Proven hands-on experience in server, database, application preparation, configuration, installation and troubleshooting

• Understanding of Software Development Life Cycle (SDLC)

• Strong analytical and problem-solving skill • Able to work under pressure, independently and efficiently

• Able to travel overseas for assignments if necessary

• Prior experience working in gaming industry is an advantage

• Understanding of C#, SQL Store Procedure is an advantage

• Candidate with more experience will be considered as Lead Engineer

• On the job training will be provided • Normal working hours (Monday to Friday)

• Non-working hours standby is required and allowance will be provided