Senior IT Support Specialist

We are looking for a experienced IT Support Specialist to perform the following job scope:

Job Description :

• Provide daily IT operation support to all users and able to communicate well with users.

• Assist users' desktop, laptop, printer, mobile phone, Meeting Room VC issues and requests promptly.

• Provide orientation and guidance to users on how to operate new software and IT related devices.

• Able to install and configure software, hardware and functions according to approved specifications and standard.

• To oversee and manage the smooth running of IT systems.

• Troubleshoots and assist systems, network, printers and servers related problems.

• Issues which are not resolved are to escalate to 2nd/3rd level support or liaise with vendors for resolutions.

• Ensure security and privacy of networks and computer systems.

• Maintain and update of IT asset document.
  

Requirements:

• Minimally ITE/Diploma/Degree in Information Technology or equivalent.

• 2 to 3 years experience in IT Support under corporate environment.

• Good communication skills, Independent and responsible individual.

• Experience in O365 applications usage and troubleshooting and Windows 10/11 operating systems, working knowledge of User & Security Group administration through Active Directory will be an advantage.