Customer & Operations Executive

Responsibilities:

• Handle incoming customer inquiries (via website, email, WhatsApp, etc).
• Prepare accurate and timely quotations by computing project costs using in-house pricing tools and template.
• Plan and schedule deliveries in an efficient and cost-effective manner.
• Communicate with customers, production, and design teams to ensure smooth and timely completion of print jobs.
• Assist with resource planning and project prioritisation across different department.
• Support other departments with ad-hoc tasks when required.

Requirements:

• Comfortable working with numbers, especially in calculating costs and quotations.
• Strong organisational skills and ability to manage multiple tasks.
• Comfortable handling sales, customer service, and administrative work.
• Demonstrates strong independence and accountability in managing assigned tasks.
• Able to maintain a patient and level-headed approach in day-to-day interactions and when handling difficult situations
• Shows a strong willingness to learn new skills, processes, and software to improve efficiency over time.
• Good command of both English and Mandarin (to communicate with customers and suppliers)

Other Information:

• Location: Bukit Batok, Singapore
• Working Hours: Monday to Friday, 9AM – 6PM
• Candidate must already be residing in Singapore during the employment period.