Senior Clinic Front Desk Executive

Senior Front Desk Executive – Edge Healthcare

Location: Orchard
Full-Time

Edge Healthcare is a dynamic, patient-focused physiotherapy and osteopathy clinic with multiple locations in Singapore. We’re seeking a highly organised, friendly and experienced Senior Front Desk Executive to help manage day-to-day clinic operations, provide an exceptional patient experience, and support a growing team of healthcare professionals.

Job Description & Responsibilities

As a Senior Front Desk Executive, your duties will include—but are not limited to—the following core areas:

️ Reception & Communication

• Greet all patients and visitors warmly and professionally
• Answer phone calls, emails, and WhatsApp messages promptly
• Manage enquiries about services, pricing, and availability
• Notify practitioners of patient arrivals and updates
Handle incoming mail, deliveries, and ad hoc correspondence on behalf of the clinic

Appointment & Patient Management

• Register new patients and verify information accurately
• Schedule, reschedule, and confirm patient appointments
• Maintain and update practitioners’ calendars daily
Ensure timely follow-up bookings and diary optimisation

Financial & Administrative Duties

• Process patient payments and maintain daily payment records
• Generate payment summaries and reports for end-of-day reconciliation
Support general administrative tasks such as filing, document scanning, and clerical duties

Facility & Inventory Management

• Oversee the presentation and cleanliness of the reception and common areas
• Ensure accurate room allocation and preparation for each practitioner
Monitor clinic stock levels and assist with supply orders as needed ‍

Leadership & Operational Support

• Support onboarding and training of new front desk staff
• Assist the clinic manager in daily operations and oversight
• Manage escalated patient concerns with empathy and professionalism
• Offer feedback on improving workflows and front desk efficiency
• Stay informed of best practices and industry standards to help enhance patient satisfaction

Requirements

• Minimum 3 years’ experience in a front desk or administrative role in healthcare
• Strong interpersonal and communication skills
• Comfortable managing multitasking in a fast-paced environment
• Proficient in Google Workspace and appointment scheduling tools
High attention to detail, polished appearance, and a warm, patient-centric attitude

What We Offer

• Competitive salary and performance incentives
• Supportive team culture in a progressive healthcare environment
• Modern clinics in prime Singapore locations
• Staff healthcare perks and internal training opportunities