HelpDesk Agent (AMK)

Be Part of Our Success

• Respond to user queries via phone, email, ticketing systems.

• Diagnose and troubleshoot software, hardware, and network issues.

• Provide step-by-step instructions to users to resolve technical problems.

• Escalate unresolved issues to higher-level support teams as necessary.

• Log all help desk interactions in the ticketing system.

• Install, configure, and update software and computer systems.

• Assist with setting up new users and maintaining existing user accounts.

• Monitor IT systems and respond to alerts as needed.

• Follow up with users to ensure full resolution of issues.

· Operate in 3 shift over 24x7 hours, include holiday.

Qualities We Value

• High school diploma or equivalent;

• 1+ year of experience in a helpdesk or technical support role is preferred.

• Strong understanding of Microsoft Office, and common enterprise applications.

• Excellent communication and interpersonal skills.

• Ability to multitask and manage time effectively.

• Strong problem-solving and analytical abilities.
  

Working Location: AMK

Maestro HR

damien lee tian hong

R1106726

16C8462