Junior IT Support Specialist

Job Responsibilities:

The role manages system integration, provides IT support and coordinates with relevant partners.

IT & Technical Support

• Serve as the first point of contact for internal IT-related issues, providing technical assistance to users.

• Troubleshoot basic hardware and software issues such as printer malfunctions, network connectivity, and email access.

• Assist users in resolving login and system access problems.

• Escalate more complex IT issues to senior support teams when necessary.

• Document common IT issues and resolutions to improve response times and efficiency.
  

Documentation & Inventory Management

• Maintain accurate IT asset inventories (hardware, software licenses, peripherals).

• Document system configurations, network diagrams, and change logs to ensure audit readiness.

• Manage IT procurement records, including purchase orders, warranty details, and disposal certificates.