Customer Support & Fulfillment Specialist

Responsibilities:

• Respond to customer enquiries, provide quotations, and update service status
• Coordinate with customers and freight forwarders to ensure timely collection and delivery of equipment
• Open RMA cases and register incoming items for calibration and repair
• Prepare shipping documents and book overseas freight shipments
• Monitor and follow up on overseas transshipments to ensure timely processing

Qualifications & Skills :

• Diploma or equivalent certification
• Able to prioritize tasks effectively in a fast-paced environment
• Strong time management and problem-solving skills
• Enjoys working in a customer-facing environment
• Excellent written and telephone communication abilities
• Proficient in Microsoft Office , especially Excel
• Experience with Oracle or SAP ERP systems is a strong advantage

Interested candidates please apply/forward your resume to [email protected] to facilitate our discussion