Patient Service Assistant

Key Roles and Responsibilities:

• Assist in patients’ appointment bookings, payment and housekeeping of the clinic
• Assist in the registration of patients and update patients’ registration information and process registration records in accordance with standard operating procedures
• Perform relevant clinical tasks to ensure a high level of operational efficiency
• Any other responsibilities & tasks assigned by Clinic Supervisor / Operations Executives / Operations Manager.

Key Performance Indicators:

• Adhere to the policies, procedures, standards protocols in the organization
• Communication between staff, patient and team
• 100% accuracy in billing
• 100% accuracy in clinical measurements or medical errors (E.g. Measures the number of times mistake is made in the medication, patient, or dosage)
• Meet the target turnaround time for patient’s experience in clinic
• Overall patient satisfaction
• Number of mistake events
• Patient Follow-Up (To measure the number of patients who receive follow-up after their visit to the clinic)

Key Skills:

• Proficient in Excel and Words
• Meticulous and comfortable with numbers
• Possess excellent phone etiquette and client service abilities to interact with patients, nurses and physicians

Qualifications:

• Experience : 1 to 2 years relevant experience

Job Requirements/ Expected Behaviour Traits

• Able to work on weekends, 5.5 days week
• Open minded to consider ideas, beliefs and practices different from your own
• Stress tolerant
• Proactive
• Results oriented
• Ability to multi-task and a team player
• Dependable to get the work done.