CUSTOMER SERVICE

Key Duties, Roles & Responsibilities :

The employee’s duties and responsibilities as Customer Service Assistant shall be as the following:

• Handle shipping and airfreight inquiries from customers and responsible for shipment booking.

• Responsible for shipment booking, Declaration of import and export Permits, Applying for Form D, C.O. etc. & DG cargoes

• Coordinates with agents and shippers on shipment arrangement.

• To monitor shipment and ensure orders are shipped according to shipping requirement.

• Arrange transportation for local cargo delivery and liaise with warehouse for the packing, stuffing or unstuffing of cargoes.

• Compile weekly and monthly report.

• To perform Data Entry, Job Creation, Billing, General Administrative or any Adhoc duties/tasks assigned

Need someone with experience in this field.

Education and Experience

• GCE ‘N’ or ‘O’ Level
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications and administrative procedures
• Able to converse in English & Mandarin

Key Competencies

• Possess good interpersonal skills, listening & communication skills
• Attention to detail and accuracy
• Customer service oriented
• Able to work under stress and pressure