Customer Service Officer (Contact Centre)

About Us

SPH Media is evolving, and we welcome talented individuals to join us in our transformation journey. Our mission is to be the trusted source of news and lifestyle content in Singapore and Asia. As an employer, we are committed to rewarding our people fairly and developing them in their careers. Grow your career in a vibrant and collaborative environment built around a culture of respect and inclusivity. Join us! To work with passionate people who impact lives through the stories they tell.

About the Role

We seek highly motivated individuals who are keen to pursue a career in contact centre customer service to join our Customer Service Team.

Roles & Responsibilities

• Attend to phone-in enquiries and feedback on newspaper and magazine subscriptions, promotions and delivery issues
• Guide subscribers on digital publications
• Handle email correspondences
• Manage customer relationship through effective follow-up and appropriate resolutions
• Able to interact with customers on digital support channels in a professional and timely manner

Working hours

• Monday to Friday, 8.30am to 6pm. Overtime may be required on weekdays during the subscription drive.
Required to work on Saturday or Sunday from 8am to 12.30pm (approximately 3 times in 8 weeks)

Requirements

Skills

• Strong interpersonal skills with excellent written and verbal communication abilities
• Ability to converse in Mandarin with our Chinese speaking subscribers
• Ability to work under pressure and in a fast paced environment
• Familiar with social media channels and platforms (such as Facebook, WhatsApp, chat bots)
Tech savvy, creative thinking and resilient

Competencies & Personality Traits

• Collaborative team player with a positive attitude
• Highly empathetic with a problem-solving mindset
Passionate about customer service

Qualifications / Experience

• Diploma with one year of customer service experience preferably in a contact centre environment