Field Support Engineer (Semiconductor)

Job Purpose

The Field Support Engineer/System Engineer is a new hybrid role that supports both Hardware and Process Applications for semiconductor equipment. The engineer shall install, maintain, troubleshoot, and optimize advanced semiconductor manufacturing equipment at customer sites. He shall also configure process recipes and perform system tests to ensure final commissioning for full operational readiness. The System Engineer shall collaborate cross-functionally internally to support the needs of the customer.

Principal Accountabilities

• Installation
  
  • Conduct pre-installation assessments and perform system commissioning
  • Install and configure equipment, including hardware, software, and process recipes
  • Train customers on system operation, process control, and preventive maintenance

• Provide on-site and post-installation customer support post installation, including and not limited to:
  
  • Respond to fab-related issues and ensure process stability
  • Troubleshoot technical issues, including diagnosing at the component level
  • Participate in customer meetings and manage escalations
  • Collaborate with technical teams to resolve issues or escalate as necessary,
  • Analyze performance data to identify improvements and resolve issues

• Enhance procedures and contribute to cost-saving initiatives

• Lead key projects and manage critical customer accounts

Education & Experience

• Min. Degree in Engineering or related field
A minimum of 2-3 years of relevant experience in maintaining wafer fab equipment, preferably with at least 2 years of experience specifically with Etch equipment

Essential Attributes

• Must be willing and able to travel, both between regions and internationally. No visa issue travelling to any Schengen countries for business a must.
• Flexibility to work on shift/ overtime/ stand-by/ on-call/ holidays when required
• Demonstrated qualities of being pro-active, self-driven to complete tasks independently and on time, possess critical mindset to learn with high level of process analytical ability in fast-pace environment
• Able to work with the team to achieve Department and Company Goals
• Bilingual in English and Mandarin preferred. Mandarin speaking ability is preferred to communicate with Chinese counterparts.