EDI Support (Level 1)

Responsibilities:

• Provide technical support for Seeburger BIS (Business Integration Suite)

• Troubleshoot and resolve EDI-related issues in a timely manner.

• Monitor EDI transactions and ensure successful data exchanges.

• Collaborate with internal teams and clients to understand and address their EDI needs.

• Document support activities and maintain accurate records of client interactions.

• Stay updated with the latest developments in EDI technology and Seeburger BIS.

• Work as part of a global EDI support team, ensuring seamless support across different time zones and regions.
  

Requirements:

• Strong understanding of EDI concepts and standards (e.g., EDIFACT, ANSI X12).

• Experience with Seeburger BIS or similar EDI platforms (not mandatory).

• Excellent problem-solving and analytical skills.

• Good English communication skills, both written and verbal.

• Ability to work independently and as part of a team.

• Strong customer service orientation.

• Attention to detail and ability to manage multiple tasks simultaneously.
  

Preferred Qualifications:

• Previous experience in an (EDI) support role.

• Knowledge of other integration technologies and protocols (e.g., AS2, FTP, SFTP).