Project Delivery Manager

We are seeking a dynamic and experienced Project Delivery Manager to join our team. This role will be responsible for overseeing the end-to-end delivery of projects, ensuring they are completed on time, within budget, and to the highest quality standards. The ideal candidate will have a strong background in project management, excellent leadership skills, and a proven track record of successfully delivering complex projects in a fast-paced environment.

RESPONSIBILITIES AND DUTIES :

• Oversee the planning, execution, and delivery of client related projects and sub-workstreams, ensuring they are completed in accordance with project management best in class methodology and meet the highest standards.

• Facilitate communication between client, external vendors and internal teams, including complex stakeholder management and clients to ensure clear understanding of scope, timelines, and status.

• Perform as required risk management strategies to identify potential risks/issues and proactively develop mitigation plans to avoid or minimize impact.

• Have knowledge of the market leading solution beyond the core: Payments, Originations, Servicing, Decisioning, Fraud, Collections & Recoveries, Finance and Risk Management

• Coordinate with the other Project and/or client team to ensure project deliverables align with client needs and overall charter of the project.

• Manage junior resource allocation across projects, including managing team members based on their skills and experience.

• Establish and maintain project documentation and reporting systems to clients quality standards and assurance.

• Proactively integrate improvements into future project and client delivery lifecycles; including process improvements within the technical delivery team to enhance project efficiency and quality.

• Collaborate with cross-functional teams to define project scope, objectives, deliverables, and resource requirements.

• Develop and maintain project plans, schedules, and budgets, monitoring progress and proactively addressing any issues or risks that may arise.

• Communicate project status, updates, and key milestones to stakeholders, including clients, senior leadership, and project teams.

• Lead, mentor, and motivate project teams to achieve project goals, fostering a culture of collaboration, accountability, and continuous improvement.

• Manage client expectations and relationships, serving as the primary point of contact for project-related inquiries and concerns.

• Conduct post-project reviews and lessons learned sessions to identify areas for improvement and best practices for future projects.

Qualifications:

• Bachelor’s degree in Business Administration, Project Management, or related field; PMP certification is preferred.

• Proven experience in project management, with a minimum of 15 years leading complex projects from initiation to completion.

• Strong understanding of project management methodologies, tools, and best practices.

• Able to proactively identify and address issues that could disrupt project timelines, increase costs, or degrade the quality of client deliverables; including problem-solving approaches.

• Ability to explain complex technical details into understandable language for programme stakeholders, managing project expectations and creating team collaboration.

• Excellent leadership, communication, and interpersonal skills, with the ability to effectively manage teams and build relationships with clients and stakeholders.

• Ability to thrive in a fast-paced, deadline-driven environment and effectively manage competing priorities and deadlines.

• Strong analytical and problem-solving skills, with the ability to identify issues, develop solutions, and make data-driven decisions.

• Experience working with cross-functional teams and managing projects across multiple departments or business units.