Senior Engineer / Principal Engineer, Production Support

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The position requires the engineer to carry out tasks related to the support of broadcast and broadcast IT related equipment and systems, including activities such as management of support operations, system diagnosis, remediation and monitoring, system administration, patching and preventive maintenance. The position is also required to support the planning, management and implementation of broadcast IT system projects. In addition, the position may require leading a team of engineers to carry out technical support activities and project implementation tasks.

• Supervise and communicate with a team of duty engineers, scheduling daily/weekly rosters and tasks to larger goals, and providing context and support
• Support internal and external audit process for relevant compliance concerns. Coordinate and track all technology and security related audits including scope of audits, units involved, timelines, auditing agencies and outcomes
• Support the management of tech-related risks for Mediacorp by reviewing processes and ensuring that adequate controls are in place to mitigate risk
• Stay up to date and informed on developing regulatory concerns and changing IT, Broadcast IT and information security trends
• Strategise and formulate system architecture, system enhancements and workflow optimisation
• Providing technical support to broadcast equipment and systems in News Studios & News Post Production and Asset Management system, Outside Broadcast production van, News Room Computer System, Graphics Systems and etc.
• Document, communicate, collaborate, and handle fault incidents
• Assess system vulnerabilities and provide guidance, remediate and mitigate any reliability and security risks
• Perform preventive and corrective maintenance, troubleshooting and repair of broadcast IT equipment and systems
• Work with different business units to provide technical solutions to enhance existing operation and setup
• Evaluate and recommend new broadcast IT equipment and system
• Project management and leading team in supporting implementation of broadcast IT system and infrastructures projects, including the support in drafting of technical specifications and costings documentations
• Perform shift and standby duty to support broadcast system and infrastructures

• Degree or Diploma in Information Technology, Information Systems, IT Security or equivalent. CCNA, Certification in Information Technology networking field is an advantage
• Microsoft certifications such as MCSA preferred
• Project management experience preferred
• Relevant work experience (3-5 years) in IT, Broadcast or Media Production related field preferred
• Relevant experience in cloud technology and implementation of enterprise system architecture preferred
• Network troubleshooting skills of IT devices maintenance and experience with management and configuration of networking devices (switches, routers, firewalls) will be preferred
• Perform shift and standby duty to support broadcast system and infrastructures