Customer Service Officer / Tour Desk Consultant

Duties and Responsibilities:

• To cover all Tour Desk on specific rotating schedule assigned by Senior Customer Service Executive
• In charge of building rapport and relationship with hotel concierges, front desk and hotel staff
• To give guests Courtesy or service call 3 hours after flight lands and coordinate with driver as and when on duty in the office
• Double check on departure details and arrange for airport transfers when needed
• Manage tour desk on daily basis from 8am to 6pm
• To submit daily sales report to Rasa Finance to capture daily sales and monitor on guests feedback and Complaints
• Coordinate tours and liaise with transport for all pick up and drop arrangement
• Collect payment as and when necessary
• Report to Finance ones weekly to submit all cash collection & reconciliation for all Tour Desks
• Invoice all bookings of tickets on the spot and tours on the following day
• Upsell tours to guests if they do not have any pre-planned schedule
• Handle and manage complains using the company’s SOP compliance
• Submit report on every first week of the month for Tour Desk sales & other sales & claim matters
• Basic Pay + Commission

Qualifications:

• Diploma or equivalent.
• Customer service or administrative experience preferred.

Skills:

• Strong communication skills & Public Relations
• Proficiency in Microsoft Office
• Meticulous and Detail-oriented
• Ability to multi-task and work independently
• Time management skills
• Knowledge of Singapore attractions & travel industry basics is a plus.