Front Office Manager

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Grand Hyatt Singapore is seeking a dedicated, experienced, customer service oriented professional to join the Rooms division as Front Office Manager.

This position reports to the Director of Rooms. The Front Office Manager is responsible for the efficient and smooth running of the Front Office operations, maintaining harmonious and strong relationships with guests and colleagues. He/She will also be responsible for working with the hotel team to maintain the hotel's position as one of the leading hotels in Singapore by driving customer preference.

Duties Include

• Lead daily operations of the Front Office, ensuring smooth execution of check-ins, check-outs, guest requests and problem resolution.
• Strategically plan and manage departmental performance, aligning with both short and long-tern hotel goals.
• Develop, recommend and manage the Front Office budget and labour cost plan to meet financial targets.
• Monitor guest satisfaction results and collaborate with teams to improve service delivery and operation processes.
• Train, coach and counsel associates to uphold Hyatt’s service philosophy and operational procedures.
• Ensure effective communication and coordination with other departments including Housekeeping, Engineering, Sales, and F&B.
• Lead by example in guest interactions, demonstrating empathy, professionalism and problem-solving capabilities.
• Ensure consistent pre-arrival, in-stay and post-stay communication with VIPs and key guests, driving satisfaction and loyalty.
  
  

Minimum Requirements For This Position Are Follows

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Minimum 4 years of progressive Rooms division or Front Office leadership experience in hotel
• Strong interpersonal and leadership skill, with service minded approach and professional presence
• Strong understanding of guest satisfaction metrics, departmental forecasting, and labour management.
• Excellent organizational, administrative, and analytical skills with a proven track record in achieving service and financial KPIs.
• Bachelor’s degree in Hospitality, Hotel Management, or related field preferred
• Availability to work a flexible schedule including early morning, evening, weekends and public holidays, as business needs require.