Online Email Response Customer Service

Our client, Manus AI , is an innovative technology company developing general AI agents that support users in completing tasks across work and life. They are currently looking for a Online Email Response Customer Service to support their growing user base in Singapore.

Job Responsibilities:

1、Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results;

2、Escalate complex or special issue emails and transfer to relevant departments, collaborate with team to ensure timely response to customer needs;

3、Organize customer feedback and assist in optimizing service processes;

4、Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.

Job Requirements:

• Diploma or equivalent qualification.
• Strong communication and customer service skills.
Proactive attitude with a willingness to learn and adapt

Location: 109 North Bridge Rd, Singapore 179097