Marketing Manager

A Cleaning Services Manager in Ang Mo Kio is responsible for overseeing and ensuring the effective operation of cleaning services at various sites , including day-to-day manpower coordination, monitoring service quality, and managing client feedback. They may also be involved in recruiting, training, and supervising cleaning staff.

Here's a more detailed look at the role:

Key Responsibilities:

• Manpower Coordination: Managing and scheduling cleaning staff, ensuring adequate coverage and efficient resource allocation.
• Service Quality: Monitoring the quality of cleaning services, conducting inspections, and addressing any issues to maintain high standards.
• Client Relations: Handling client inquiries, addressing feedback, and resolving any concerns related to cleaning services.
• Operational Management: Implementing and managing cleaning schedules, work plans, and procedures to ensure smooth and efficient operations.
• Team Management: Recruiting, training, and supervising cleaning staff to maintain a skilled and motivated workforce.
• Incident Management: Addressing on-site incidents, providing immediate solutions, and reporting to management.
• Safety: Ensuring compliance with relevant safety regulations and procedures in the cleaning industry.

Skills and Qualifications:

• Experience: Prior experience in the cleaning industry, potentially starting as a cleaning operative or supervisor, is often required.
• Leadership and Team Management: Ability to lead, motivate, and supervise a team of cleaning staff.
• Communication and Interpersonal Skills: Strong communication skills to effectively interact with clients, staff, and management.
• Problem-Solving: Ability to identify and resolve operational issues efficiently.
• Organizational Skills: Ability to plan, schedule, and coordinate cleaning operations effectively.
• Knowledge of Cleaning Procedures and Practices: Familiarity with cleaning industry regulations, safety standards, and best practices.